Mon - Fri 9.00-17.00
Telephone
+44 (0)1271 336000Westacott Road,
Barnstaple
EX32 8AW
Content
Contact Us
For more information on how we can help with your requirements, feel free to call on 01271 336000, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Returns Handling
We understand that sometimes your customers will want to return their item, it's not something that anyone wants and the last thing you need is to have the stock unsold.
We have a team to deal with your returns, inspect the item, repackage if required and get it added back to selling stock as soon as possible. You will be notified of the return so that you can process any necessities with the customer and also be assured that your stock is available for another customer.
Before processing the return, we will make sure that it isn't due to an address issue. If we find that it is, we will get in contact with you first so that your customer has every chance of getting the order they wanted.
Have a product that can't be resold? No problem, we can either hold the item in a separate holding area for you, or arrange recycling for you.
If you have a product that has developed a problem and needs to go and be repaired, we can arrange all of the shipping for you.
If you want to offer free returns, we can help you to set up a freepost address, or you can take advantage of our 'collect from your door' return account that we hold with Royal Mail. If you are selling a larger product, we can use a courier service label or collection service. Speak to us to help set up the best option for you.
Contact Centre
If required, we can offer a wide range of customer-facing contact services including, but not limited to, pre and post sales support, general information and messaging services. These can be offered via telephone, email or live chat (via a plugin on your website), or all three.
Full training is given upon every new start up, along with product familiarisation so that they are fully equipped to handle your enquiries. With an easy email notification to you for any enquiries that would be best suited for you to answer, no enquiry is ever missed. Our team is trained in completing exchanges and refunds on selling platforms such as Shopify, so you can sit back and relax knowing that all of your customers needs are being taken care of.
Contract Packaging
What is Contract Packing?
Contract packing is where your product isn't completed at manufacturing phase. Another partner then takes the 'raw' product and completes it with its final quantity and packaging, making it ready for market.
To save on logistic costs for our clients and to reduce preparation time, we have become efficient and competitive with this service. With practice doing this with everything from food to hygiene items, speak to us about how we can assist your business and help to streamline the process for you.
Whether you need this as a one-off job at the beginning of your business, or as ongoing part of it, we will be able to help you find the best solution.
Other Services
At Carrier 3PL, we aren't your standard warehouse. We also have a fully staffed admin centre to help with all of your customer needs. With fully trained operators to take care of your customer enquiries, returns and everything in between, you know that your business is in safe hands.
Need a raw product making into a complete product? No problem, speak to us about our competitive rates and how we can make the process as seamless as possible for you. We have been working with a number of clients for years and have varied ways of completing this for you.
Quality Control
Your products are constantly being quality controlled whilst at Carrier 3PL. From when we first receive them, to the final checks before being packaged to leave us, we make sure that your products are exactly how you want them to be.
Want to come in and check your new products to make sure that they are to specification? This is no problem either, simply drop an email or call to your dedicated account manager and you can either come in to see them, or we can send you a sample of each product to have a look over at your own leisure.
Ensuring that your customer only receives the best is our priority.
Warehouse Services
Our modern, fully insured warehouse facility offers 40,000 square feet in which to store your products in pristine condition. With a brand new security system and CCTV, rest assured that your stock is completely protected.
We can provide bulk storage, palletised or dedicated racking for your items, pigeon hole picking faces, and secure storage and fulfilment areas.
High value goods can also be stored within additional secure parts of the warehouse.
Bespoke Packaging
We understand that your customer's unboxing experience is key. The packaging is the first thing your customer sees and although it's what's inside that counts, let us help make that first impression.
Want your items wrapped in tissue, individually or as a whole package?
Want to use a fully printed box personalised to your business?
Want to use only environmentally friendly/recycled packaging?
Prefer to keep things simple and understated?
Have an oversized or bulky product that needs a specialised box?
Speak to us today to discuss all of your packaging needs for fulfilment and we can help you source the best products using either our own standard packaging or with recommendations of businesses to order from.
Stock Management
From the moment the lorry doors open, we start caring for your stock. Your goods are quality checked to your specification upon entering the warehouse by our stock team. It is then counted into the stock management system before being given its location in your dedicated racking space in our fully insured warehouse.
Using our management system, you have a live count of your stock at your fingertips 24 hours a day. Know when you need to order stock at a click of a button and follow trends to see which products are selling best for you.
We can provide you detailed reports on your stock levels and outgoing order fulfilment, whether within your own website administration system or via bespoke reporting.
Order Fulfilment
Order processing is determined by source, so orders are taken via API from your systems or websites, such as Shopify, Squarespace, Not on the High Street, Magneto and Linnworks. Don't have a system yet? No problem, they can be sent to our IT team digitally. We also provide a mail order service for handling manual orders and general enquiries.
We can ship both Business to Business (B2B) and Business to Consumer (B2C) orders. With experience in shipping to most main retailers including Amazon, John Lewis and Selfridges, rest assured that your orders are in the right hands.
Our fully trained warehouse staff, with the assistance of our state of the art warehouse management system make for an efficient and effortless picking and packing service.
Your dedicated Account Manager can also advise the best packaging options, postage, and storage solutions to ensure you get the best and most cost effective service from Carrier 3PL.
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Fulfilment Services
Carrier 3PL offers a specialised and completely scalable fulfilment packing service. We work with a wide range of online retailers, and have undertaken fulfilment campaigns as diverse as single-order distribution to complex pick and packs.
We are experienced in working with Organic products that are controlled by strict rules and regulations along with working to 'first in first out' rules for both food and non food products.
Our experienced staff are versed in quality control, so you have the reassurance of knowing that nothing other than perfect will leave us.
Working Together
At Carrier 3PL we take great pride in delivering services that exceed our customers' expectations, and providing a tailored service very specific to each individual project. Our wide range of services and flexible approach allows us to undertake all manner of projects, from a single product line, to a more complex e-commerce and fulfilment operation.
We are here to assist you and to enable your business grow. You will be assigned a dedicated account manager to take care of your day to day needs and to offer any advice including the best packaging, postal options, trends we are noticing and anything else you may need. With our heads of department overseeing every process from your stock being inbound, to it going outbound, every step of the process is taken care of to your exacting standards.
With over 20 years of experience as a company and 100's of years of combined knowledge, rest assured that there isn't a challenge too big or small for us take on and assist you with.
Carrier 3PL has an extensive 40,000 square feet of modern fully insured warehouse capacity, offering bulk storage, palletised and dedicated racked storage, pigeonhole picking faces, and fulfilment areas. With our brand-new security system and CCTV, you can rest knowing that your products are completely safe and protected.
For high value goods we have dedicated secure storage areas. Access to our premises is on demand only, so no members of the public are able to enter at any time without prior permission.
Your stocks will be loaded onto our warehouse management system, giving you full access to stock levels 24/7 at the click of a button.
We run the warehouse to keep your storage costs as low as possible. By keeping your pallets condensed and regularly restocking your picking bins, you are never paying for wasted space.
We are experienced in first in first out on both food and non-food items along with working with Organic Products that need to be kept within very specific guidelines.
Do you still have a question regarding our services?